Refund and Cancellation Policy

Refund and Cancellation Policy

Effective Date: December 09, 2025

Last Updated: December 09, 2025

Elite Health Medical (Pty) Ltd ("we," "us," or "our") is committed to fair practices in our nursing staffing and home care services, as per the Consumer Protection Act, 2008 (CPA). This Refund and Cancellation Policy outlines how we handle payments, refunds, and changes for services booked via our website (www.elitehealthmedical.co.za), phone (010 140 8037), or email (info@elitehealthmedical.co.za).

 1. Payment Terms

 Fees are quoted upfront and billed via medical aids (e.g., Discovery Health) where applicable; direct payments use secure methods.

 A deposit (e.g., 50% for home care) may be required for custom requests.

 2. Cancellation by You

 Notice Period: Cancel 48 hours before service start for full refund (minus admin fee of R200 if applicable).

 Short Notice: Less than 48 hours—50% refund; no refund if nurse has arrived.

 CoolingOff: Under CPA, cancel within 5 business days of booking for full refund (if no service delivered).

 Email cancellations to info@elitehealthmedical.co.za.

 3. Cancellation by Us

 We may cancel for unforeseen issues (e.g., nurse unavailability, force majeure like strikes). You'll receive full refund or rescheduling, plus any direct costs covered.

 4. Refund Process

 Processed within 14 days via original method.

 No refunds for completed services or nonbillable inquiries.

 Medical aid disputes follow their processes; we assist where possible.

 5. Exceptions

 No refunds for noshows or changes due to patient noncompliance.

 All per CPA fairness standards.

 6. Changes to This Policy

Updates posted on Site; we'll notify for material changes.

 7. Contact Us

For issues, email info@elitehealthmedical.co.za or call 010 140 8037.