Privacy Policy

 Privacy Policy for Elite Health Medical

Effective Date: December 9, 2025

At Elite Health Medical (Pty) Ltd ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly. We operate as a nursing staffing agency providing operating theatre support and home-based care services in Johannesburg and Pretoria, South Africa. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

By visiting our website (www.elitehealthmedical.co.za), contacting us via phone (010 140 8037), email (info@elitehealthmedical.co.za), or using our services, you consent to the practices described in this policy. If you disagree, please do not provide us with your information or use our site/services.

 1. Information We Collect

We collect only the information necessary to provide our services effectively. This may include:

 Personal Details: Name, email address, phone number, and postal address (provided when you inquire about services or apply for a role).

 Health-related information: Details about medical needs (e.g., surgery type, postoperative care requirements) for staffing or home care requests. This is "special personal information" under POPIA and is handled with extra care.

 Professional Details: For job applicants or partners (e.g., surgeons/hospitals), we may collect qualifications, experience, or billing information.

 Technical Data: IP address, browser type, and device information when you visit our site (via cookies or logs—see Section 7).

 Communication Records: Details from emails, calls, or messages exchanged with us.

We do not collect sensitive information like racial or ethnic origins, religious beliefs, or biometric data unless directly relevant to health services (and only with your explicit consent).

 2. How We Collect Information

 Directly from You: Through inquiries, service requests, job applications, or phone/email communications.

 Automatically: Via website analytics (e.g., Google Analytics) to improve site performance.

 From Third Parties: Occasionally from medical aids (e.g., Discovery Health, Bonitas) for billing verification, or references for staffing.

 3. How We Use Your Information

We use your information to:

 Provide and improve our services (e.g., matching nurses to surgical needs or home care needs).

 Communicate with you (e.g., respond to inquiries, send service updates).

 Process payments and billing with medical schemes.

 Comply with legal obligations (e.g., health regulations).

 Enhance our website and marketing (e.g., personalized emails, with your consent).

We will not use your data for unrelated purposes without your permission.

 4. Sharing Your Information

We do not sell or rent your personal information. We may share it only when necessary and with safeguards:

 Service Providers: Trusted partners like IT hosts, email services, or payment processors (e.g., for secure billing).

 Medical Partners: Hospitals, surgeons, or medical aids to fulfil service requests.

 Legal Requirements: If required by law, court order, or to protect our rights/safety.

 Business Transfers: In case of merger or sale, with notice to you.

All shares are limited to what's needed, and recipients must comply with POPIA.

 5. Data Security

We protect your information using reasonable measures:

 Secure servers and encryption for sensitive data (e.g., health details).

 Access controls (only authorized staff can view data).

 Regular audits and staff training on privacy.

While no system is 100% secure, we strive to minimize risks. If a breach occurs, we will notify affected individuals and the Information Regulator as required by POPIA.

 6. Your Rights under POPIA

You have the right to:

 Access: Request what information we hold about you.

 Correction: Update inaccurate or incomplete data.

 Deletion: Request that we delete your information (subject to legal retention requirements, e.g., 57 years for billing records).

 Objection: Opt out of processing for marketing or nonessential uses.

 Portability: Receive your data in a usable format.

 Withdraw Consent: At any time, though this may limit our services.

To exercise these rights, email info@elitehealthmedical.co.za. We respond within 30 days, free of charge (unless requests are excessive).

 7. Cookies and Tracking

Our site uses basic cookies for functionality (e.g., session management) and analytics. You can manage preferences via your browser settings. We do not use tracking cookies for advertising.

 Essential Cookies: Always on for site operation.

 Analytics Cookies: Optional; disable via Google Analytics opt-out.

 8. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect their data. If we discover such information, we will delete it promptly. Parents/guardians should supervise minors' interactions.

 9. International Transfers

As a South African company, we store data locally. If transfers occur (e.g., cloud services), we ensure equivalent protection via contracts.

 10. Retention

We keep your information only as long as needed:

 Service related: Until completion plus legal periods (e.g., 5 years for health records).

 Inquiries: 1 year, then anonymized or deleted.

 11. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. We'll post the new version on our site with the updated effective date. Significant changes will be emailed to known contacts.

 12. Contact Us

For questions, complaints, or rights requests, reach us at:

 Email: info@elitehealthmedical.co.za

 Phone: 010 140 8037

 Address: [Insert Physical Address if Available; e.g., Elite Health Medical, Johannesburg, South Africa]

You can also complain to the Information Regulator (inforeg@justice.gov.za) if you are unsatisfied with our response.

Thank you for trusting Elite Health Medical with your information. We value your privacy as much as your health.